FAQ's

What are your freight costs?

Freight is calculated by the total weight of the order.

Please contact us for International orders; larger  orders or various delivery options.

All prices are quoted in Australia Dollars.

Do you offer trade prices?

For companies & Incorporated Associations please contact us for Trade Prices & shipping rates.

Refunds and Returns

Refunds are not provided due to hygiene reasons as we do not sell used clothing. We can exchange your purchased items for other TOPGEAR items to the same value within 14 days of purchase and the items must be returned in the original packaging. Postage is not included.

Is this site secure?

Once you get to the checkout page and hit the checkout button you enter PayPal's secure website. All your payment information is then sent on PayPal's servers.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, postal address, phone number and a password. We use this information to process your orders, keep you updated on your orders and to personalise your shopping experience.

Our secure servers protect the information using advanced encryption and firewall technology. Your personal information cannot be read as it travels to our ordering system. In order to improve our services to you, we ask some of our customers to voluntarily complete surveys. Survey answers are confidential. If you do not wish to participate in a survey, simply decline to participate when asked. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

We are not responsible for the actions of third parties. We fully co-operate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful. Please check back frequently to see any updates or changes to our privacy policy.