FAQ's

If you can't find the answer to your question here please drop us a line or give us a call  - we'd love to help you.

What material are your shirts made from?

We have 2 different types of shirts, we started with 100% cotton shirts which is still our most popular, we then started research and development into the ripstop fabric which is made from a very light weight nylon, quick dry fabric. These shirts are also very popular with people fishing from boats as they dry in only a few minutes.

Do your shirts have UPF?

Our new shirts are currently being tested and we will update this as soon as the results come back.

Postage and handling

  • You have a choice of Australia Post Standard or Express shipping
  • Most orders are completed and posted within 48 hours of processing (conditions apply).
  • Freight is calculated automatically by Australia Post and goes by the total weight of the order.
  • Please contact us for International orders; larger orders or various delivery options.
  • All prices are quoted in Australia Dollars.

We do occassionally run special offers that include free freight, so make sure you follow us on Facebook and keep an eye out for FREE Postage!

Can you provide logo design and embroidery or screenprinting?

We work with an excellent embroiderer in Darwin who can provide this service at a very cost effective price. We can arrange the quote for you and organise delivery to the embroiderer from very simple to complicated designs. Click here to see examples of some of our previous clients logos and embroidery.

Don't have a design? No problem, we also work with very talented graphic designers who can assist.

Do you offer wholesale prices or discounts on bulk orders?

We would love to hear from companies or Incorporated Associations who are looking for bulk orders, please contact us to discuss your requirements.

Refunds and Returns

Refunds are not provided due to hygiene reasons. If the product doesn't fit or is damaged in transit, we can exchange your purchased items for other Top Gear items to the same value.

Exchanges must be requested within 14 days of purchase and the items must be returned in the original packaging.

Postage is not included.

Is this site secure?

Once you get to the checkout page and hit the checkout button you enter PayPal's or the credit card secure website. Your credit card or payment information is not stored with us.

What do other people think of our shirts?

Click here to read testimonials from our customers.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, postal address, phone number and a password. We use this information to process your orders, keep you updated on your orders and to personalise your shopping experience.

Our secure servers protect the information using advanced encryption and firewall technology. Your personal information cannot be read as it travels to our ordering system. In order to improve our services to you, we ask some of our customers to voluntarily complete surveys. Survey answers are confidential. If you do not wish to participate in a survey, simply decline to participate when asked. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

We are not responsible for the actions of third parties. We fully co-operate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful. Please check back frequently to see any updates or changes to our privacy policy.